How to Fix Broken Links and Resolve Common Link Issues on Squarespace
Most link issues on Squarespace occur due to URL errors. Here's how to identify and fix common problems:
Link Leading to Login Screen
This happens when using an editing-area URL (containing "/config#/"). These URLs only work for logged-in users. Fix this by using the public-facing URL instead.
Links to Logged-in Version
If you're logged into Squarespace, clicking links with your built-in domain shows the editing view. Visitors will see the public version. To prevent visitors from accessing your built-in domain, hide it from search engines.
404 Errors
These occur when URLs change or contain typos. To fix:
- Review and update all outdated links manually
- Set up URL redirects to point to new pages
Wrong Domain Name Display
If links show your built-in domain (example.squarespace.com) instead of your custom domain:
- Reset links by reselecting pages in the link editor
- Ensure your preferred domain is set as primary
Fixing External Web Address Links:
- Copy the target URL from your browser
- Test in a private/incognito window
- Update the link through the link editor
- Test again in private browsing
Fixing Internal Site Content Links:
- Open the link editor
- Use the URL tab to search for your page/product
- Select the correct internal page
- Test in private browsing
Category/Tag Links
Remember that categories and tags are case-sensitive. Match the exact capitalization when creating these links (e.g., "Recipe" vs "recipe").
Imported Content Links
For content imported from other platforms:
- Reset old links using Squarespace's link editor
- Set up URL redirects for outdated links
- Search for corresponding pages rather than manually typing URLs
Anchor Links
For page-jump functionality, use Squarespace's built-in anchor link system or follow platform-specific guidelines for manual implementation.
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