Report: How to Fix Common Link Issues in Squarespace
When links aren't working correctly, you can quickly diagnose and fix the issue by identifying the specific problem and following these troubleshooting steps.
Common Link Issues and Solutions
Link Leads to Login Screen This happens when you've copied a URL containing "/config#/" from your editor. These URLs only work for logged-in users. Fix this by creating a new link using the correct public URL.
Link Shows Logged-in Version This occurs when you're already logged into Squarespace while testing links. Always test links in an incognito/private browser window to see what visitors will experience.
404 Errors or "Page Not Found" Fix by:
- Checking for URL typos
- Verifying the page still exists
- Setting up URL redirects if needed
- Updating outdated links manually
Wrong Domain Display If links show your integrated domain (example.squarespace.com) instead of your custom domain:
- Reset the link using the link editor
- Confirm your preferred domain is set as primary
- Remember that the integrated domain always shows while editing
Imported Content Links For links from WordPress, Blogger, or other platforms:
- Reset links to new Squarespace pages
- Use the link editor to select correct pages
- Set up URL redirects if needed
Fixing Different Link Types
External Web Links
- Copy the destination URL from browser
- Test in incognito window
- Update link through link editor
- Verify it works in incognito mode
Internal Website Links
- Open link editor
- Search for your page/product
- Select correct destination
- Test in incognito window
Category/Tag Links
- Use built-in category/tag linking
- Ensure exact case matching if manually creating links
- Verify correct category/tag spelling
Anchor Links For jump links within pages, ensure:
- Correct anchor ID format
- Proper section targeting
- Case-sensitive matching
Always test your fixed links in an incognito/private browser window to ensure they work properly for all visitors.
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