Facebook Sharing Troubleshooting Guide

When your Facebook shares aren't working correctly, here's how to fix common issues:

Wrong Image Displays

• Common causes:

• Social sharing logo not being used
• Image size smaller than 200 x 200 pixels
• Facebook using outdated cached version

Fix using Facebook's debugger tool:

1. Visit Facebook's debugger tool
2. Enter your URL and click Debug
3. Check the link preview
4. Click "Scrape Again" if needed
5. Re-publish content on Facebook

Image Size Requirements

• Minimum: 200 x 200 pixels
• Recommended: 2500 pixels
• Follow Facebook's image guidelines for best results

Publishing Issues

Can't publish to personal profile:

• Facebook only allows sharing to business pages
• Share links manually to personal profiles

Content not appearing on Facebook page:

1. Check Connected Accounts settings
2. Ensure "Show Push Option" is enabled
3. Select correct Publishing Destination
4. Save changes
5. Verify Facebook connection is active

Missing Facebook Page in Publishing Options:

1. Go to Facebook Business Integrations
2. Select Squarespace
3. Enable page management permissions
4. Save changes Note: Maximum 25 accounts shown in Publishing Destination menu

Account Disconnection Fix:

1. Log out of Facebook
2. Access Connected Accounts in website settings
3. Disconnect existing connection
4. Reconnect account
5. Grant necessary permissions

Common Issues

Demo text appearing:

• Remove all demo content from website sections

Wrong domain showing:

1. Check primary domain settings
2. Set custom domain as primary
3. Delete and reshare content
4. Use debugger tool if needed

Debugger Warnings:

• Normal for CMS platforms
• Don't affect sharing functionality
• Can safely ignore most warnings

Domain Blocking:

• Report incorrectly blocked domains to Facebook
• Use debugger tool to verify domain status

Remember to always re-publish content after making changes to ensure Facebook displays the latest information.

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