E-Commerce FAQ

Yes, customers worldwide can purchase from your shop where supported payment methods are available. Create shipping zones to restrict sales to specific countries.

Available shipping options:

• Flat rate
• Weight-based pricing
• Free shipping
• Carrier-dependent (Advanced E-Commerce subscription only)

Payment Processing:

• Accept payments via Squarespace Payments, Stripe, PayPal, or Square
• Single currency acceptance per shop
• Automatic inventory management
• Charges process upon order completion
• SSL security included

Product Management:

• Up to 10,000 products (version 7.1)
• Out-of-stock items cannot be purchased
• Cart contents saved indefinitely
• CSV order export available
• Gift cards and digital downloads supported
• Subscription/recurring payment options available

Tax Handling:

• U.S. taxes: TaxJar integration or manual rates
• International: Manual tax rates available
• VAT support included
• Strong Customer Authentication (SCA) compliance for EEA

Additional Features:

• Point-of-Sale system via iOS app
• ShipStation integration
• Donation collection
• Abandoned cart recovery
• Tracking number support for shipments
• Fraud protection through payment processors

Store Management:

• Inventory updates in real-time
• Multiple shipping zones
• Fulfillment warehouse integration
• Detailed sales reporting
• Customer information management

For handling disputes or refunds, contact your payment processor directly. All payment-related issues are managed through your chosen payment solution provider.

Note: Some features may vary based on your subscription plan and region. Always verify current feature availability for your specific setup.

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