SSL certificates protect your website by encrypting data between browsers and servers. If you encounter security warnings or SSL certificate errors, follow these troubleshooting steps.

Common SSL Error Messages

"Your connection is not private/secure" This browser warning appears when insecure content is detected. To resolve:

1. Wait 72 hours for new or recently connected domains
2. Verify SSL is set to "Secure" in your SSL panel
3. Check for mixed content on your site
4. Confirm proper domain connection
5. Verify DNS records are correct

"SSL Certificates Unavailable" This error appears when certificate generation fails. To fix:

1. Allow 72 hours for new domain connections
2. For Squarespace domains: Check default records
3. For third-party domains:
   • Verify domain-mapping records
   • Check for CAA record restrictions
   • Consider transferring domain to Squarespace if issues persist

Important Considerations

• New domains need up to 72 hours to generate certificates
• Only domains pointing to Squarespace receive free SSL protection
• Use supported browsers listed on Let's Encrypt's "Platforms that trust ISRG Root X1"
• Clear browser cache if warnings persist
• Use private browsing to verify SSL certificate functionality

After Resolving SSL Issues

1. Request Google Search Console to index your secure site
2. Clear browser cache if warnings continue
3. Test your site in a private browsing window

If problems persist after following these steps, contact support for additional assistance with your SSL certificate.

Related Articles

Previous Articles