Checkout issues can be frustrating for both merchants and customers. Here's how to quickly resolve common payment problems.

Browser-Related Solutions

• Update to the latest browser version
• Clear cache or use incognito mode
• Disable browser extensions
• Verify credit card functionality with bank
• Confirm billing address matches card details with Stripe

Common Error Messages & Solutions

Unable to Process Payment

• For Squarespace Payments: Verify account
• For Stripe: Verify account and update connection
• For PayPal: Reconnect account

Missing Page After Payment

• Check Orders panel for successful transaction
• Verify domain connection (allow up to 72 hours)

Payment Setup Issues

• Reconnect Stripe/PayPal account:
  1. Open Payments panel
  2. Select payment processor
  3. Disconnect current connection
  4. Reconnect account

Payment Declined

• Payment not processed
• Customer should verify details and retry

Out of Stock During Processing

• Payment not charged
• Customer must restart purchase with available items

Additional Issues

Authentication Failed

• Applies to European Economic Area (EEA) customers
• Requires multi-factor authentication
• Customer may need to contact their bank

Digital Product Access

• Download links expire after 24 hours
• New links auto-generate upon expired link click
• Merchants can resend links via Orders panel

Cart Functionality

• Ensure site is public
• Verify at least one product exists
• Disable Fast Checkout
• Check template settings

Customer Cart Access

• Confirm products are visible
• Remove problematic custom code
• Enable browser cookies
• Use unmasked domain forwarding

Remember to disable test mode before accepting real payments and ensure all shipping zones are properly configured for your target countries.

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