Browser Troubleshooting Steps:

• Update to latest browser version
• Clear cache or use incognito window
• Disable browser extensions
• Verify credit card with bank
• Contact Stripe for billing verification

Common Error Messages and Solutions:

Payment Processing Issues:

• Squarespace Payments: Verify account
• Stripe: Verify account and refresh connection
• PayPal: Reconnect account

Missing Page Error:

• Check order history in Orders menu
• Verify domain connection (allow up to 72 hours)

Payment Method Issues:

1. Disconnect payment provider
2. Open Payments menu
3. Select Stripe or PayPal
4. Click Disconnect
5. Reconnect account

Declined Payments:

• Customer not charged
• Verify payment details
• Retry purchase

Unavailable Items:

• Order not processed
• Product sold out
• Return to shop for available items

Additional Issues:

Checkout Closed:

• Connect payment provider
• Verify currency support

Authentication Failures:

• European Economic Area requires Strong Customer Authentication
• Customer must authorize via bank pop-up

Country Selection:

• Set up shipping rules for desired countries

Download Products:

• Links expire after 24 hours
• New link sent automatically
• Manually resend through Orders menu

Website Access:

• Set website to Public
• Ensure cart icon visibility
• Disable Express Checkout if needed

Cart Functionality:

• Verify product placement on shop page
• Check Express Checkout settings
• Review website styles

Test Mode:

• Disable for real payments
• Verify proper configuration

Cart Addition Issues:

• Confirm product visibility
• Remove problematic custom code
• Enable browser cookies
• Check domain forwarding settings

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