Subscription products allow you to sell goods or services on a recurring basis, creating predictable revenue streams. Perfect for regular deliveries of packaged goods, subscription boxes, or ongoing services.

Prerequisites:

• Commerce Advanced plan required
• Customer accounts must be enabled
• Physical or service products only (no digital downloads/donations)
• Squarespace Payments or Stripe connection needed

Key Features:

• Automatic recurring billing
• Customer-managed subscriptions
• Multiple renewal frequencies available
• Optional subscription discounts
• Renewal notifications
• Failed payment recovery

Creating a Subscription Product:

1. Navigate to store page
2. Add new product or edit existing one
3. Select Subscription under Inventory
4. Choose purchase options (one-time, subscription, or both)
5. Set renewal frequency (weekly to monthly)
6. Define billing cycles (unlimited or fixed duration)
7. Add optional subscription discount
8. Save changes

Customer Experience:

• Simple subscription signup process
• Automatic account creation
• Saved payment information
• Self-service subscription management
• Email notifications for renewals

Managing Subscriptions:

• View active subscriptions in Contacts panel
• Process renewal orders
• Delay or cancel renewals
• Handle failed payments
• Update pricing and terms

Payment Processing:

• Automatic renewal charges
• Failed payment retry system
• Payment update notifications
• Cancellation handling

Failed Payments:

• Three retry attempts
• Automated customer notifications
• Easy payment information updates
• Automatic cancellation after third failure

Best Practices:

• Enable renewal notifications
• Maintain clear communication
• Monitor failed payments
• Keep product inventory updated
• Regular subscription management

Remember: Subscriptions can be modified or canceled at any time, and customers maintain full control through their account dashboard.

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