DNS records store critical information about your domain and its services. When troubleshooting DNS record issues, follow these steps:

Common DNS Record Saving Issues

Replace placeholder values in the Host and Data fields with actual values. The Priority field is optional.

Host Field Format Guidelines:

• For custom records with mail.yourdomain.com, only enter "mail"
• Use @ when provider requests bare domain (yourdomain.com)
• "Host already in use" means another record uses the same host value

Data Field Issues:

• Remove trailing periods to fix "Invalid IP address" or "Hostname error"
• Ensure correct format for record type
• Check for conflicts with existing records

Resolving Record Conflicts

1. Open Domains dashboard
2. Select domain name
3. Navigate to DNS Settings
4. Review Custom Records
5. Delete conflicting records
6. Add new record
7. Save changes

Note: Allow 24-72 hours for changes to propagate.

Priority Field Limitations

• Only modifiable for MX and SRV records
• Appears but inactive for other record types

AAAA Records Use complete IPv6 address format:

• Correct: 2620:12a:8000:0:0:0:0:3
• Incorrect: 2620:12a:8000::3

Managing Long TXT/DMARC Records

• Records limited to 255 characters
• Split longer records into multiple strings
• Use DNS record splitting tools or divide manually
• Add each string as separate record

Additional Tips:

• Remove extra characters causing "Enter valid alias data" errors
• Check for typos in DNS settings
• Split records exceeding 255 characters

For specialized DNS configurations or technical advice, consult your service provider or DNS administrator.

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