The domain connection between your Squarespace site and third-party domain host can fail for several reasons. Here's how to troubleshoot and resolve common issues.

Initial Connection Period

Wait 24-72 hours after connecting your domain for DNS settings to fully propagate. Error messages during this period are normal.

Common Connection Issues

Domain Already Connected

• Check your other Squarespace sites
• Disconnect the domain from the existing site
• Contact support if you can't locate the connected site

CNAME Record Issues Required records:

• One pointing to verify.squarespace.com
• One pointing to ext-cust.squarespace.com

A Record Issues Delete conflicting A records:

• Delete @ records that don't match Squarespace requirements
• Remove empty host records
• Preserve email/messaging records

Resolving "Record Not Found" Errors

1. Access the Domains panel
2. Click the problematic domain
3. View DNS settings
4. Check for red "Record not found" labels
5. Update incorrect records in your domain provider account
6. Click Refresh (may take 24-72 hours)

Name Server Issues

For DNS Connect:

• Don't modify custom name servers
• Ensure provider's default name servers
• Check provider-specific guides for:
  • GoDaddy
  • Namecheap
  • Network Solutions

SSL Certificate Issues

If you see security warnings or SSL certificate messages:

• Verify DNS records match current requirements
• Remove obsolete records
• Ensure HTTPS compatibility

Still experiencing issues after 72 hours? Reset name servers to provider defaults and manually reconnect your domain, or contact your domain provider for assistance.

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