Guide to Fix Mailchimp Integration Issues and Common Problems

Guide to Fix Mailchimp Integration Issues and Common Problems

By Michael Chen

January 1, 2025 at 07:09 AM

Resolve common Mailchimp integration issues quickly with these troubleshooting steps:

Pre-Check Requirements:

  • Lists must have fewer than 30 fields
  • All blocks connected to an audience need identical fields
  • Test with new email addresses (not already subscribed)

Form Submission Error Solutions:

  1. Reset Mailchimp Connection:

    • Open page editor
    • Double-click Form/Newsletter Block
    • Go to Storage tab
    • Disconnect and reconnect to Mailchimp
    • Select correct subscriber list
  2. Fix Common Issues:

    • Remove excess fields (30 max)
    • Verify audience connections
    • Uncheck required fields in Mailchimp
    • Enable Google reCAPTCHA
    • Try manual email address addition

Submission Data Errors Fix:

  1. Uncheck Required Fields:

    • Access Mailchimp Audience page
    • Go to Signup Forms > Settings
    • Select Audience Fields and MERGE Tags
    • Uncheck Required boxes (except email)
  2. Create New Audience:

    • Set up fresh audience in Mailchimp
    • Connect form to new audience
    • Test submission
  3. Reset Mailchimp Connection:

    • Disconnect form from Mailchimp
    • Remove Squarespace integration
    • Reconnect and test
    • Reconnect all forms

Additional Troubleshooting:

  • Missing confirmation emails: Check Mailchimp documentation
  • Subscriber mismatch: Consider disabling double opt-in
  • Spam folder issues: Review Mailchimp's DMARC solutions

Note: Always maintain one Mailchimp connection at a time and verify submissions after making changes.

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