How to Contact Domain Providers for DNS and Domain Support
Third-party domain providers can help with domain transfers, connections, and DNS settings. Here's how to get the support you need:
Domain Transfer Support
To check transfer eligibility, ask your provider: "Can my domain [your-domain] be transferred to Squarespace? It should meet these requirements:
- TLD is on Squarespace's supported list
- Not a registry premium domain
- 60+ days since registration/transfer
- Active and not past-due
- Unlocked
- Less than 9 years remaining"
Team meeting in bright office space
For failed transfers, verify:
- Domain services compatibility
- Provider release status
- Administrator contact information
- 60-day lock status after contact changes
Domain Connection Support
For DNS record setup, request these configurations:
CNAME Records:
- www → ext-cust.squarespace.com
- [verification code] → verify.squarespace.com
A Records:
- @ → 198.185.159.144
- @ → 198.185.159.145
- @ → 198.49.23.144
- @ → 198.49.23.145
Squarespace DNS settings interface
Additional Support Areas:
- Custom DNS records verification
- TXT record alternatives
- Custom email configuration
- SSL certificate troubleshooting
- Email Campaigns domain verification
For technical DNS questions beyond Squarespace's scope, contact your service provider directly with specific record details and requirements.
Remember that DNS changes can take up to 24 hours to propagate. Always maintain access to your domain provider account and keep record of all DNS configurations.
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