Contacting Domain Providers: Support Guide for Third-Party Domains

Need help managing your third-party domain with Squarespace? Here's how to effectively communicate with your domain provider for various scenarios.

Domain Transfer Assistance

To check transfer eligibility, send this message: "I want to transfer [your domain] to Squarespace. Is my domain transferable and meets these requirements?

• Supported TLD by Squarespace
• Not a premium domain
• 60+ days since registration/transfer
• Active and not expired
• Unlocked status
• Less than 9 years registration"

Domain Connection Support

For DNS record setup, request:

• 2 CNAME records:
  1. www → ext-cust.squarespace.com
  2. [verification code] → verify.squarespace.com
• 4 A Records pointing to:
  • 198.185.159.144
  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145

Troubleshooting Tips

1. For failed transfers:

• Ask provider to check transfer status
• Verify domain eligibility
• Confirm contact information

2. For connection issues:

• Request DNS record verification
• Check for CAA records
• Verify SSL certificate setup

3. For email campaign setup:

• Add required CNAME and TXT records
• Verify domain ownership
• Set up DMARC record

Remember: Changes to DNS records can take up to 24 hours to propagate. Always maintain communication with your domain provider throughout the process for smooth transitions.

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