A traceroute helps identify where domain connectivity issues occur by showing the path data takes between your computer and the server. Here's how to run a traceroute on different operating systems.

Before Running a Traceroute:

• Clear your browser cache
• Try basic browser troubleshooting steps
• Verify if the issue is domain-related, site expiration, or platform-specific

Windows Instructions:

1. Click Start menu > Run
2. Type "cmd" and press Enter
3. In command prompt, type: tracert yourdomain.com
4. Press Enter
5. Copy the results

Mac OS Instructions:

1. Open Spotlight Search
2. Search for "terminal"
3. Type: traceroute yourdomain.com
4. Press Enter
5. Copy the results

Linux Instructions:

1. Open terminal
2. Type: traceroute -I yourdomain.com
3. Press Enter
4. Copy the results

Note: Replace "yourdomain.com" with your actual domain name in all commands.

When contacting support:

• Include the complete traceroute results
• Mention any troubleshooting steps already taken
• Provide specific details about when the issue started

This diagnostic tool helps support teams identify connection problems between your computer and the server, making it easier to resolve domain-related issues quickly.

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