How to Successfully Sell SEO Services Over the Phone: A Step-by-Step Guide
Selling SEO services over the phone requires a strategic approach and excellent communication skills. I'll share proven techniques that have helped me close deals consistently with potential clients.
First, preparation is crucial. Before making any calls, I always:
• Research the prospect's business thoroughly • Review their current website and SEO status • Identify specific areas for improvement • Prepare relevant case studies and success stories • Have clear pricing structures ready
When making the call, I start with a strong opening that focuses on the prospect's business rather than jumping straight into SEO services. Something like: "I noticed your business [specific observation] and wanted to discuss how we could increase your online visibility."
The key to success lies in asking the right questions:
• What are your current marketing challenges? • How do you currently attract new customers? • What would more qualified website traffic mean for your business? • Who are your main competitors?
Instead of delivering a sales pitch, I focus on listening and understanding their needs. This helps me tailor the solution specifically to their situation.
When explaining SEO services, I avoid technical jargon and focus on business outcomes:
• Increased website visibility • More qualified leads • Higher conversion rates • Better ROI compared to paid advertising • Long-term sustainable results
I always include specific examples and metrics from similar businesses I've helped. For instance: "We helped a similar business in your industry increase their organic traffic by 150% within six months."
Handling objections is crucial. Here are the most common ones and how I address them:
• "It's too expensive" - Focus on ROI and long-term benefits • "We're happy with our current rankings" - Show specific improvement opportunities • "We've had bad experiences with SEO" - Explain your different approach and guarantees • "We can't afford it right now" - Offer flexible payment plans or tiered packages
The closing strategy I use involves creating urgency without being pushy:
• Highlight the opportunity cost of waiting • Offer a time-limited discount or bonus • Propose a small initial engagement to prove value • Schedule a follow-up meeting to review a detailed proposal
After the call, I always:
• Send a follow-up email summarizing key points • Provide requested information promptly • Share relevant case studies • Set clear next steps and timeline
Remember, selling SEO over the phone is about building trust and demonstrating value. Focus on the prospect's specific needs and how your services can address their business challenges.
Success metrics I track for phone sales include:
• Call-to-appointment conversion rate • Proposal acceptance rate • Average deal size • Time to close • Customer lifetime value
By following these steps consistently and adapting based on feedback and results, you'll significantly improve your success rate in selling SEO services over the phone.
Finally, always maintain a follow-up system for prospects who don't convert immediately. Many clients need multiple touchpoints before making a decision, and persistent, professional follow-up can often lead to future success.