Google Workspace Troubleshooting Guide

If your custom email address isn't working or you're having registration issues, follow these troubleshooting steps:

Common Access Issues

1. Can't Access Custom Email Account:

• Check if your account is suspended due to payment issues
• Verify subscription status in Google Workspace menu
• Follow reactivation steps if suspended

2. Email Sending/Receiving Problems:

• Verify MX records are correctly set up
• Ensure domain subscription is active
• Check Google Workspace subscription status
• Remove conflicting MX records

Domain-Specific Solutions

For Squarespace Domains:

• Add/verify MX records in DNS settings
• Reactivate domain if expired
• Confirm Google Workspace subscription is active

For Third-party Domains:

• Verify domain subscription status
• Add Google's MX records to DNS settings
• Remove non-Google MX records
• Allow up to 72 hours for changes to propagate

Account Management Issues

1. Moving Google Workspace:

• Squarespace domains: Move domain between sites
• Third-party domains: Contact support for assistance

2. Payment Warnings:

• Update payment information within 14 days
• Account suspends after 14 days
• Permanent cancellation after 40 days

Common Error Messages

"User Already Exists":

• Choose different username
• Wait 20 days if recently deleted
• Check for existing aliases/groups

"Domain Verification Failed":

• Log into Admin Console
• Complete domain verification process
• Check DNS settings

"Account Suspended":

• Update payment information
• Follow reactivation steps
• Contact support if needed

Remember: Most DNS changes take 24-72 hours to fully propagate. Contact support if issues persist after trying these solutions.

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