Stripe Payments Guide: FAQs and Common Questions Answered
Stripe processes online payments for Squarespace Commerce stores, enabling secure credit card transactions and subscription payments. Here's what you need to know about using Stripe with Squarespace.
Getting Started
To begin accepting payments, connect your Stripe account through the Store Payments panel. You can use Stripe alongside PayPal, though having a Stripe account isn't mandatory for using Commerce.
Supported Payment Methods
Stripe accepts:
- Visa (credit and debit)
- MasterCard (credit and debit)
- American Express
- Discover (U.S. merchants only)
- Apple Pay (on supported devices)
Payment Processing & Fees
Stripe automatically deposits funds into your bank account, typically every two days after the first payout for U.S. businesses. Processing fees vary by country - check Stripe's pricing page for current rates.
Transaction Limits:
- Minimum charge: $0.50 USD
- Maximum charge: $1,000,000 (all currencies)
Security & Fraud Prevention
Stripe implements robust security measures and monitors transactions for suspicious activity. However, merchants are responsible for verifying customer identities. Stripe's dashboard provides detailed transaction information, including:
- Payment amount
- Fees
- Net balance
- Payment date
- Customer billing details
- Customer email (for logged-in users)
Country Availability & Restrictions
Before using Stripe, verify:
- Your country is supported (check Stripe's global page)
- Your products comply with both Squarespace's Terms and Stripe's Prohibited Activities list
Troubleshooting Common Issues
If you encounter problems:
- For "Account already exists" errors: Use the "Do you already have a Stripe account?" option
- For general errors: Try disabling browser extensions or using a different supported browser
- For account security concerns: Disconnect and reconnect your account, then change your password
For support with:
- Connection issues or order processing: Contact Squarespace
- Bank transfers or declined charges: Contact Stripe directly
You can also enable Afterpay/Clearpay to offer interest-free installment payments to customers.
