Subscription Products: Features and Setup Guide

Subscription Products: Features and Setup Guide

By Michael Chen

December 28, 2024 at 12:19 AM

Subscription products allow businesses to sell goods or services on a recurring basis, generating predictable revenue. Common examples include food boxes, beauty subscriptions, and maintenance services.

Requirements:

  • Commerce Advanced plan subscription
  • Enabled customer accounts
  • Physical goods or services only (no digital products)
  • Squarespace Payments or Stripe integration

Key Features:

  • Automatic billing on renewal dates
  • Customer-managed subscriptions
  • Flexible renewal frequencies (weekly to monthly)
  • Optional renewal limits
  • Subscription-only or hybrid (one-time/subscription) products

Black leather bifold wallet

Black leather bifold wallet

Setting Up Subscriptions:

  1. Access product editor
  2. Enable subscription option
  3. Set renewal frequency
  4. Choose billing cycle (indefinite or limited)
  5. Add pricing and discounts
  6. Save changes

Managing Subscriptions:

  • View orders in Products panel
  • Process renewals automatically
  • Send renewal notifications
  • Postpone or cancel subscriptions
  • Update pricing and terms

Chocolate bar product packaging

Chocolate bar product packaging

Customer Experience:

  • Easy subscription selection
  • Account management options
  • Automated renewal payments
  • Email notifications
  • Payment retry system

Payment failure notification from Acme

Payment failure notification from Acme

Payment Handling:

  • Secure payment storage
  • Automatic renewals
  • Failed payment notifications
  • Multiple retry attempts
  • Easy payment updates

Best Practices:

  • Enable renewal notifications
  • Set clear terms
  • Monitor active subscriptions
  • Process orders promptly
  • Maintain inventory
  • Keep customers informed

Subscription products offer a reliable revenue stream while providing customers with convenient, regular deliveries of their favorite products or services.

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