Squarespace domains can get suspended if you don't verify ownership within 15 days of registration or if the annual registration summary email fails to deliver. Here's how to fix a suspended domain:

Check if Your Domain is Suspended

• Look for a red "Domain Suspended" warning on your Domain Dashboard
• If no warning appears but domain isn't working, try clearing browser cache first

Steps to Lift Domain Suspension:

1. Check Email and Spam Folder

• Look for verification email from [email protected] or [email protected]
• Click the verification link in the email
• If link doesn't work, try opening email in different browser

2. Verify Domain Owner's Email

• Go to Domain Dashboard
• Click suspended domain
• Check "Registration Information" section
• Correct any typos in owner's email
• Save changes

3. Resend Verification Email

• Click "Resend Verification Email"
• Check inbox and spam folder
• Click verification link in new email

4. Try Alternative Email

• Update owner's email to different address
• Click save
• Request new verification email
• Click verification link

Important Notes:

• Suspended domains cannot be claimed by others
• Domains remain suspended until verified or expired
• Annual verification emails are sent to confirm contact information
• Failed delivery of annual emails can trigger suspension
• Domain verification process typically takes 15 minutes
• Domain transfers and DNS changes may require additional verification

Your domain should reconnect to your site once verified. If issues persist, contact Squarespace support for assistance.

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