DNS Record Troubleshooting Guide

If your DNS records aren't working correctly, here's a comprehensive troubleshooting guide to resolve common issues.

Record Not Saving Issues

1. Replace Placeholder Values

• Always replace gray placeholder text in Host and Data fields
• These are just format examples, not actual values
• Priority field is optional

2. Correct Host Field Format

• Domain name automatically appends after Host values
• Use "@" for bare domain (yourdomain.com)
• Avoid duplicate Host fields across different record types

Common Error Messages and Solutions

Invalid IP Address or Host Name:

• Check Data field format
• Remove trailing periods
• Verify information accuracy

Conflicting Records:

1. Open domains dashboard
2. Select domain name
3. Navigate to DNS Settings
4. Review Custom Records
5. Remove conflicting records
6. Add new record
7. Save changes
8. Wait 24-72 hours for propagation

Priority Field Limitations:

• Only modifiable for MX and SRV records
• Appears but inactive for other record types

AAAA Records:

• Use fully expanded IPv6 addresses
• Example:
  • Incorrect: 2620:12a:8000::3
  • Correct: 2620:12a:8000:0:0:0:0:3

Long TXT/DMARC Records:

• 255-character limit per record
• Split longer records into multiple strings
• Use online DNS record splitting tools
• Add each part separately

Invalid Alias Data:

• Check record length (max 255 characters)
• Remove extra characters
• Look for trailing periods
• Split if necessary

Additional Support

For further assistance:

• Visit the Domains section of Squarespace Forum
• Contact your third-party service provider
• Check related documentation for specific record types

Note: DNS changes may take 24-72 hours to fully propagate across the internet.

Related Articles

Previous Articles