Facebook Sharing Troubleshooting Guide

Fix common Facebook sharing issues quickly with these proven solutions.

Wrong Image or Content Shows Up

Common causes:

• Social sharing logo conflicts
• Image size too small (minimum 200x200px required)
• Outdated cached information
• Wrong primary domain settings

To fix using Facebook's Debugger:

1. Visit Facebook's Debugger tool
2. Enter your URL and click Debug
3. Check Link Preview
4. Click Scrape Again if needed
5. Resubmit content to Facebook

Content Not Appearing on Facebook Page

Check these settings:

1. Open Connected Accounts
2. Select Facebook account
3. Enable Show submission option
4. Choose correct Page in Submission Destination
5. Save changes

If issues persist:

• Verify Facebook login status
• Check for domain blocks
• Reconnect Facebook account

Facebook Page Missing from Submission Options

Grant necessary permissions:

1. Log into Facebook
2. Navigate to Business Integrations
3. Select Squarespace
4. Enable page management permissions
5. Save changes

Note: Submission Destination menu shows max 25 accounts

Account Logged Out

Reconnect your account:

1. Log out of Facebook
2. Access Connected Accounts in Squarespace
3. Disconnect existing connection
4. Reconnect Facebook account
5. Grant necessary permissions

Common Issues and Solutions

Demo Text Appearing:

• Remove all demo content from templates
• Check sidebars, footers, and Layout Pages

Wrong Domain Shows:

• Set custom domain as primary
• Use Facebook Debugger
• Repost content

Blocked Domain:

• Report false blocks to Facebook
• Verify domain settings

Debug Alerts:

• "Alerts that should be fixed" message is normal
• Doesn't affect sharing functionality
• Common with CMS platforms

Remember to use images at least 2500px wide for optimal sharing quality.

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