Frequently Asked Questions about Squarespace Commerce: A Complete Guide

Frequently Asked Questions about Squarespace Commerce: A Complete Guide

By Michael Chen

January 22, 2025 at 08:46 PM

Selling on Squarespace Commerce involves several key aspects that merchants should understand. Here's what you need to know about the platform's capabilities and limitations.

Payment and Currency Options

  • Available with Business and Commerce plans
  • Accepts global payments where supported
  • Works with Squarespace Payments, Stripe, PayPal, and Square
  • Limited to one currency per store
  • Supports Strong Customer Authentication (SCA) for European Economic Area sales

Product Options

  • Sell physical goods, digital downloads, and subscriptions
  • Offer gift cards and donations
  • Set up recurring payments
  • Import up to 10,000 products
  • Products must comply with Squarespace's Terms of Service

Shipping Capabilities

  • Flat rate shipping
  • Weight-based rates
  • Free shipping options
  • Carrier-calculated rates (Commerce Advanced plan)
  • Create specific shipping zones
  • Integrate with fulfillment services

Tax Management

  • U.S. sales tax automation via TaxJar
  • Manual international tax rate settings
  • VAT and GST support
  • Tax-inclusive pricing options
  • Customizable order receipts

Inventory and Order Management

  • Real-time inventory tracking
  • Automatic stock updates at checkout
  • Export orders to CSV
  • Add tracking numbers to shipping notifications
  • Saved shopping carts for customers
  • Checkout abandonment recovery

Point of Sale and Integration

  • iOS app supports in-person sales
  • Square card reader integration
  • Connect with ShipStation
  • API access for custom integrations
  • Multiple site connection options

Store Management

  • Process refunds through payment processors
  • Handle chargebacks through payment providers
  • Track abandoned carts
  • SSL security included
  • Pricing must display cents
  • Backorder capabilities

For specific situations like temporary store closure, set inventory to zero and enable backorder lists. Consider consulting professionals for tax and legal compliance matters.

Merchants can access additional support through Squarespace's video series, expert network, and detailed documentation for maximizing store performance.

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