Canceling your website subscription involves choosing between immediate cancellation or disabling automatic renewal. Before proceeding, consider these important points:

Before Canceling:

• Export your content for future use
• Understand that store and customer subscriptions will be canceled
• Note that annual plan cancellations within 14 days receive prorated refunds (minus $20 domain fee)
• Be aware that outdated pricing plans cannot be reactivated after cancellation

Alternative Options:

• Change your website plan or billing cycle
• Optimize your site for search engines
• Update your template or design
• Consider hiring an expert
• Review other active subscriptions

Cancellation Options:

1. Immediate Cancellation:

• Open Billing panel
• Click Website/Commerce/Squarespace under Subscriptions
• Select Cancel Subscription
• Follow the prompts
• Complete feedback form (optional)

2. Disable Automatic Renewal:

• Access Billing panel
• Click Website/Store
• Toggle off Automatic Renewal

Post-Cancellation Access:

• Billing history
• Domain management
• Content export
• Google Workspace
• Permission settings
• Sales records
• Email marketing (if active)
• Digital products
• Contact information

Important Notes:

• Other subscriptions (domains, email, etc.) remain active unless canceled separately
• Digital Products enter a 30-day pause state
• Sites will eventually disappear from search results
• You can reactivate your site later
• Subscriptions cannot be transferred between sites

Refund Policy:

• Full refunds for annual subscriptions cancelled within 14 days
• No refunds after 14 days
• No refunds for monthly plans or renewal payments
• Processing time: 3-10 business days

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