How to Cancel & End Your Website Subscription: Complete Guide
Canceling a website subscription can be done through two main methods, each with different outcomes. Here's what you need to know before proceeding.
Before Canceling - Important Considerations
- Your site will go offline immediately upon cancellation
- Export all content before canceling to preserve your data
- Store and customer subscriptions will be terminated
- Annual plan cancellations within 14 days are eligible for prorated refunds
- Domain registration fees ($20) are non-refundable
- Old pricing plans cannot be reactivated after cancellation
- Digital product plans enter a 30-day suspension period
Alternative Options to Consider
- Adjust your website plan or billing cycle
- Optimize SEO to improve site performance
- Update site design or migrate to a newer platform version
- Hire expert support if needed
- Cancel individual add-on services instead of the entire subscription
Cancellation Methods
Option 1: Immediate Cancellation
- Access the Billing panel
- Click Website/Commerce/Squarespace under Subscription
- Select Cancel Subscription
- Choose cancellation reason
- Provide feedback (optional)
- Review other subscriptions
- Confirm cancellation
Option 2: Disable Auto-Renewal
- Access the Billing panel
- Click Website/Store under Subscription
- Toggle Auto-Renewal to off
- Site remains active until current billing cycle ends
Post-Cancellation Access
You can still access:
- Billing information
- Domain management
- Content export options
- Google Workspace settings
- Product and service data
- Email campaign features (if active)
- Digital products panel
- Customer contact information
Other Subscription Impacts
- Domain registrations remain active and manageable
- Digital product plans enter 30-day suspension
- Google Workspace continues billing separately
- Email campaigns remain accessible
- Acuity Scheduling stays active independently
Refund Policy
- Annual subscriptions: Full refund within 14 days
- Monthly plans: No refunds
- Renewal fees: Non-refundable
- Processing time: 3-10 business days
Your site will eventually disappear from search results after going offline, though timing varies by search engine. You can reactivate your site later, but website subscriptions cannot be transferred between sites.
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