How to Connect a Third-Party Subdomain to Squarespace: Step-by-Step Guide

How to Connect a Third-Party Subdomain to Squarespace: Step-by-Step Guide

By Michael Chen

December 17, 2024 at 08:27 AM

To connect a third-party subdomain to your Squarespace site, follow this step-by-step guide:

Before Starting:

  • Ensure you have a registered domain with full DNS services
  • Set up your subdomain with your provider first
  • Note that connecting the main domain isn't required to connect a subdomain

Step 1: Initialize Connection in Squarespace

  1. Go to the Domains panel
  2. Click "I already have a domain"
  3. Enter your subdomain name
  4. Click "Connect from provider"
  5. Select "Other" from the dropdown
  6. Click "Connect Domain"
  7. Keep the DNS Settings panel open for reference

Step 2: Access Your Domain Provider

  • Log into your domain account
  • Navigate to DNS settings (may be called Zone File Settings or Domain Manager)

Step 3: Add First CNAME Record

  • Host: [Your verification code].subdomain
  • Type: CNAME
  • Points to: verify.squarespace.com

Step 4: Add Second CNAME Record

  • Host: Your subdomain (e.g., "blog")
  • Type: CNAME
  • Points to: ext-cust.squarespace.com

Step 5: Verify Connection

  1. Return to Squarespace DNS settings
  2. Click "Refresh Records"
  3. Wait for verification (up to 72 hours)

Step 6: Final Configuration If using as primary domain:

  1. Open Domains panel
  2. Click the subdomain
  3. Disable "Use WWW prefix" option

Troubleshooting Tips:

  • If CNAME records aren't supported, use TXT records instead
  • Remove conflicting A records
  • Verify DNS settings through the Domains panel
  • Allow up to 72 hours for changes to take effect

For providers not supporting CNAME:

  1. Use TXT records instead
  2. Follow same pointing structure
  3. Ensure records match Squarespace's requirements

Note: The "www" CNAME will show "Record not found" even after successful connection - this is normal.

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