Contacting Your Third-Party Domain Provider

Contact your domain provider directly for assistance with DNS records and domain settings when transferring or linking a domain to Squarespace.

When to Contact Your Provider

• Verify domain transfer eligibility
• Check service dependencies (email, etc.)
• Confirm domain release status
• Troubleshoot failed transfers
• Verify administrator contact information
• Add DNS records
• Check custom DNS records
• Setup TXT records
• Resolve email configuration issues
• Fix connection problems
• Address SSL certificate issues

Sample Messages for Common Requests

1. Check Transfer Eligibility:

I want to transfer my domain [domain.com] to Squarespace. Is it eligible for transfer according to these requirements:
- TLD must be Squarespace-supported
- Cannot be a premium domain
- 60 days since registration/transfer
- Must be active and unlocked
- Less than 9 years remaining registration

2. Verify Service Dependencies:

I'm preparing to transfer [domain.com] to Squarespace. Will any current services (email, etc.) be affected?

3. Add DNS Records:

Please help add these records for [domain.com]:

CNAME Records:
- Host: www
- Points to: ext-cust.squarespace.com

- Host: [verification code]
- Points to: verify.squarespace.com

A Records:
- Host: @ or blank
- Points to: 198.185.159.144, 198.185.159.145, 198.49.23.144, 198.49.23.145

4. SSL Certificate Issues:

Need help generating SSL certificate for [domain.com]. Please:
- Verify CAA record settings
- Ensure system returns "NOERROR" response
- Add CAA record if supported (Type: CAA, Flag: 0, Tag: issue, CA: letsencrypt.org)

5. Email Campaign Verification:

Please add these verification records for [domain.com]:

CNAME Record:
- Host: squarespace_domainkey
- Points to: [verification code]

TXT Records:
- Host: @
- Points to: [verification code]

- Host: _DMARC
- Points to: [verification code]

Allow 24-72 hours for DNS changes to propagate globally. Contact your domain provider's support for specific technical questions about their services or DNS configuration.

Related Articles

Previous Articles