Resolve issues with forms and newsletters quickly by following this straightforward troubleshooting guide.

Form Submission Process Issues

1. Visitor Entry and Submission Problems

• Invalid email address: Ensure email follows [email protected] format and is under 256 characters
• Storage service communication error: Disconnect and reconnect storage options
• Unknown error: Usually occurs from multiple rapid submissions; wait and try again

2. Storage Service Connection Issues

• Squarespace Mailing List: Check if subscribers have confirmed their subscription
• Contacts Panel: Verify form has mandatory email address field
• MailChimp: Review MailChimp connection settings
• Google Drive:
  • Avoid special characters in form fields
  • Ensure column headers match form field titles

3. Email Notification Problems

• Not receiving form emails: Add [email protected] to allowed senders
• Spam issues: Implement spam reduction strategies
• Error notifications: Follow specific steps for Google Drive or MailChimp reconnection

Storage Service Troubleshooting

Google Drive Issues:

1. Open form storage
2. Disconnect current spreadsheet
3. Reconnect or create new spreadsheet

Authorization Problems:

1. Disconnect form from Google Drive
2. Reset Google account permissions
3. Reconnect form to Google Drive

Important Notes:

• Storage options must be selected before saving forms
• Mobile app limitations: Version 7.0 sites require desktop for storage option changes
• Version 7.1 sites support full functionality in mobile app

Remember to regularly check form connections and storage settings to ensure smooth operation.

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