If you're experiencing form issues, follow this troubleshooting guide to identify and fix the problem.

Form Submission Process

Step 1: User Entry and Submission

• Common error: Invalid email format
• Solution: Email must follow [email protected] format and be under 256 characters
• Storage communication errors may require reconnecting storage options
• Multiple rapid submissions may trigger temporary restrictions to prevent spam

Step 2: Data Storage Issues

Squarespace Mailing List:

• Check if subscribers need to confirm their subscription
• Verify form setup for automatic addition to Form Submitters list

Google Drive Problems:

• Avoid special characters in form field titles (å, ä, ö)
• Ensure column headers match form field names exactly
• Languages affected: Chinese, Korean, Japanese, Cyrillic, Farsi, Arabic

Mailchimp Connection:

• Reset connection if submissions aren't appearing
• Check for spam flags on submitted addresses

Step 3: Email Notification Issues

Not Receiving Emails:

• Add [email protected] to safe senders
• Check spam/junk folders
• Verify email settings and filters

Storage Connection Errors:

For Google Drive:

1. Open form storage
2. Disconnect current spreadsheet
3. Reconnect or create new spreadsheet
4. Reset Google permissions if needed

For Mailchimp:

• Follow Mailchimp-specific troubleshooting steps
• Check for authorization issues
• Verify list settings and permissions

Prevention Tips:

• Always set up proper storage options
• Regularly check storage connections
• Implement spam prevention measures
• Keep form field names simple and consistent

Note: Mobile app storage changes only work on version 7.1 sites. Use desktop for version 7.0 modifications.

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