Clear communication with customers is essential during unexpected circumstances. Here's how to maintain your online presence using Squarespace's key tools:

Announcements and Updates

• Add a notification bar at the top of your website
• Use promotional pop-ups for important messages
• Create dedicated pages for business policies and guidelines

Online Shop Setup

1. Connect payment processor
2. Configure tax settings
3. Set shipping options
4. Add products to shop page
5. Process orders via computer or mobile app

Local Service Options

• Enable gift card sales for future redemption
• Add pickup/delivery options with custom instructions
• Set up curbside pickup using flat rate shipping
• Integrate delivery services (ChowNow, Tock) for restaurants
• Add external delivery links (DoorDash, Caviar, Seamless)

Customer Support Features

• Pause subscription renewals when needed
• Add donation blocks for fundraising
• Create email campaigns to keep customers informed
• Design mailing lists for targeted communications

Business Management

• Update business policies and safety guidelines
• Set capacity limits and availability notices
• Manage return policies
• Track order fulfillment

Note: E-commerce features require Basic, Core, Plus, Advanced, Business, or E-Commerce subscriptions.

Additional Resources

• Watch tutorial video series
• Browse e-commerce guides
• Attend expert-led webinars
• Join Squarespace Forum for community support

These tools help maintain business operations and customer relationships during challenging times, whether facing temporary closures, natural disasters, or other emergencies.

Related Articles

Previous Articles