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Selling Digital Downloads - A Complete Guide
Digital downloads let you sell electronic files like ebooks, music, PDFs, and artwork. Customers receive a download link valid for 24 hours after purchase. If the link expires, they automatically get a new one.
File Requirements:
- Maximum file size: 300 MB
- One file per product (multiple files must be zipped)
- Remove special characters from filenames
- SSL must be enabled on your site
- Cannot set quantities or variants
- Not available for subscriptions
Creating a Download Product:
- Select "Download" as product type
Download file types in Squarespace
- Add Product Details
- Enter name and description
- Upload product images
Add images button with arrow
- Upload Your File
Yellow outlined upload button
- Set Pricing
- Regular price
- Optional sale price
- Add Categories and Tags
Yellow arrow points to add button
- Add SEO Description (Optional)
Edit button on Marketing interface
- Publish or Schedule
- Click "Publish" to make available immediately
- "Save" to keep as draft
- "Schedule" for future release
Troubleshooting: If you see "Cannot save product," ensure you've uploaded your file:
Pop-up notification in Square layout
Customer Experience:
- Immediate access via Order Confirmation page
- Download link sent by email
- Link expires after 24 hours
- Automatic new link sent if expired
- Manual link resend available through Orders panel
Marketing Options:
- Email Campaigns
- Social media integration (Facebook/Instagram)
- Custom forms and buttons
- Detailed product descriptions
Remember to test your download product with a test order before making it available to customers.
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