A traceroute helps identify where your domain is experiencing communication issues with a server. Here's how to run one on different operating systems:

Windows Instructions:

1. Click Run in the Start menu
2. Type "cmd" and press Enter (For Windows 8/10, search for "Command Prompt")
3. In Command Prompt, type: tracert yourdomain.com
4. Press Enter
5. Copy the displayed results

Mac OS Instructions:

1. Open Spotlight Search
2. Search for and open Terminal
3. Type: traceroute yourdomain.com
4. Press Enter
5. Copy the displayed results

Linux Instructions:

1. Open terminal window
2. Type: traceroute -I yourdomain.com
3. Copy the displayed results

Before Running a Traceroute:

• Clear your browser cache
• Try basic browser troubleshooting
• Verify if the issue is domain-related, website expiration, or platform-specific

When contacting support:

• Include the complete traceroute results in your message
• Provide your domain name
• Mention any troubleshooting steps already taken

This diagnostic tool helps support teams pinpoint exactly where communication breaks down between your computer and the server, enabling faster problem resolution.

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