A traceroute helps identify where domain connectivity issues occur by showing the path data takes between your computer and a website's server. Here's how to run one on different operating systems:

Windows Instructions:

1. Open Command Prompt:

   • Click Start Menu
   • Type "cmd" or search for "Command Prompt"
   • Press Enter

2. Run the traceroute:

   • Type: tracert yourdomain.com
   • Replace "yourdomain.com" with the actual domain
   • Press Enter
   • Wait for results to appear

Mac Instructions:

1. Open Terminal:

   • Use Spotlight Search (Command + Space)
   • Type "Terminal"
   • Click Terminal application

2. Run the traceroute:

   • Type: traceroute yourdomain.com
   • Replace "yourdomain.com" with the actual domain
   • Press Enter
   • Wait for results to appear

Linux Instructions:

1. Open Terminal
2. Type: traceroute -I yourdomain.com
3. Press Enter
4. Wait for results to appear

Before Running a Traceroute:

• Clear your browser cache
• Try basic browser troubleshooting
• Verify if the issue is domain-related

The traceroute results will show:

• Each network hop between your computer and the destination
• Response times for each hop
• Any connection failures or timeouts

Save the results by copying the entire output. This information helps technical support identify where connection problems occur in the network path.

Note: Response times and routes may vary between tests as data can take different paths through the internet.

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