Troubleshoot and fix common issues that occur when connecting Mailchimp to your forms.

Before troubleshooting:

• Ensure your list has fewer than 30 fields (Mailchimp limit)
• Verify all connected blocks share identical audience fields
• Test with new email addresses not already subscribed
• Enable Google reCAPTCHA on your forms

Common Issues and Solutions:

Form Submission Errors:

1. If you receive a submission error email:

   • Open the Pages panel and locate the form
   • Double-click the Form/Newsletter Block
   • Go to Storage tab
   • Disconnect and reconnect Mailchimp
   • Reselect your audience

2. If subscribers aren't being added:

   • Uncheck all required fields in Mailchimp (except email)
   • Create and link a new empty audience
   • Reset your Mailchimp connection

Fixing Required Fields in Mailchimp:

1. Go to Audience page > Signup Forms
2. Click Settings dropdown
3. Select "Audience fields and MERGE tags"
4. Uncheck all Required boxes

Reset Mailchimp Connection:

1. Disconnect form from Mailchimp
2. Log into Mailchimp account
3. Go to Integrations > Manage > Other Links
4. Remove Squarespace connection
5. Reconnect blocks to Mailchimp
6. Test with new submission

Additional Issues:

Missing Confirmation Emails:

• Check Mailchimp's documentation for delivery settings
• Verify double opt-in settings

Subscriber Count Discrepancies:

• Could be caused by double opt-in requirements
• Disable double opt-in for automatic subscriber addition

Spam Folder Issues:

• Common with free email services (Yahoo, AOL)
• Follow Mailchimp's DMARC policy guidelines

If problems persist:

• Manually add subscribers through Mailchimp
• Contact Mailchimp support for account-specific issues
• Review Mailchimp's documentation for detailed guidance

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