Email subscriber verification helps reduce spam flags and ensures your campaigns reach genuine subscribers. Here's everything you need to know about verification options in Squarespace:

Verification Methods

1. Google reCAPTCHA

• Invisible security feature preventing bot submissions
• Automatically enabled for form blocks
• Available for newsletter blocks and promotional pop-ups
• No action required from visitors

2. Confirmation Emails

• Requires subscribers to verify their subscription
• Sent for form blocks, newsletter blocks, and promotional pop-ups
• Also used for Acuity Scheduling opt-ins and member website registrations
• Not available on trial websites

Setting Up Verification

At least one verification method must be enabled for:

• Newsletter blocks
• Promotional pop-ups
• Form blocks with email signup

Verification is not available for:

• Checkout newsletter sign-ups
• Manually added addresses
• Imported addresses

Customizing Confirmation Emails

To customize:

1. Go to Email Marketing Settings > Verification Options
2. Click "Customize Email"
3. Edit text, layout, and design
4. Modify subject line and preview text
5. Test the email before saving

Limitations:

• Cannot add blog or product sections
• Cannot remove Confirm Subscription button
• Cannot customize confirmation page
• Sender information uses verified custom domain

Troubleshooting

If subscribers don't receive confirmation emails:

1. Check spam folders
2. Add [email protected] to contacts
3. Verify email address accuracy
4. Try an alternative email address

For 404 errors:

1. Reset form storage connection
2. Ensure domain correctly points to Squarespace website
3. Verify mailing list connections

Keep verification settings compliant with local regulations, especially in the EU.

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