Important Security Alert: Common Malware Issues in Squarespace and How to Fix Them
Common Squarespace error messages fall into several main categories. Here's how to resolve them:
Account Issues
If you see billing-related email errors:
- Check for typos in your account email address
- Click "Edit Email Address" to update if needed
- Verify your subscriptions are active
- Contact support if still not receiving emails
Browser & Security Errors
For "Access Denied" errors:
- Complete CAPTCHA on demo site if IP is blocked
- Check domain DNS settings
- Use predefined domain to test access
- Clear browser cache
For cookie-related issues:
- Enable cookies in browser settings
- Use a supported browser
- Clear cache
- Disable interfering extensions
Commerce Issues
Product Variants:
- Products must have at least one variant
- Maximum 200 items per Shop page
- Refresh page if purchase occurs during product modification
Payment Processing:
- For PayPal refunds beyond 180 days, use "Send Money" feature
- Update payment card information in PayPal Business account
- Disable browser extensions for Stripe issues
- Ensure cookies are enabled for checkout
Domain Issues
When encountering domain errors:
- Check for DNS conflicts with subdomains
- Verify domain availability and requirements
- Ensure proper domain connection
- Add missing A records if needed
Page & Content Issues
To resolve common content errors:
- Set different homepage before deletion
- Avoid simultaneous editing by multiple users
- Keep files under size limits (20MB for images, 300MB for downloads)
- Use supported file formats (.jpg, .gif, .png)
Social Sharing
For social media issues:
- Expect some Facebook debugger errors (normal for platform sites)
- Add featured images for Pinterest sharing
- Follow platform-specific troubleshooting guides
For any unlisted errors, capture screenshots and document steps taken before contacting support.