Important Security Alert: Common Malware Issues in Squarespace and How to Fix Them

Important Security Alert: Common Malware Issues in Squarespace and How to Fix Them

By Michael Chen

December 31, 2024 at 05:32 AM

Common Squarespace error messages fall into several main categories. Here's how to resolve them:

Account Issues

If you see billing-related email errors:

  • Check for typos in your account email address
  • Click "Edit Email Address" to update if needed
  • Verify your subscriptions are active
  • Contact support if still not receiving emails

Browser & Security Errors

For "Access Denied" errors:

  • Complete CAPTCHA on demo site if IP is blocked
  • Check domain DNS settings
  • Use predefined domain to test access
  • Clear browser cache

For cookie-related issues:

  • Enable cookies in browser settings
  • Use a supported browser
  • Clear cache
  • Disable interfering extensions

Commerce Issues

Product Variants:

  • Products must have at least one variant
  • Maximum 200 items per Shop page
  • Refresh page if purchase occurs during product modification

Payment Processing:

  • For PayPal refunds beyond 180 days, use "Send Money" feature
  • Update payment card information in PayPal Business account
  • Disable browser extensions for Stripe issues
  • Ensure cookies are enabled for checkout

Domain Issues

When encountering domain errors:

  • Check for DNS conflicts with subdomains
  • Verify domain availability and requirements
  • Ensure proper domain connection
  • Add missing A records if needed

Page & Content Issues

To resolve common content errors:

  • Set different homepage before deletion
  • Avoid simultaneous editing by multiple users
  • Keep files under size limits (20MB for images, 300MB for downloads)
  • Use supported file formats (.jpg, .gif, .png)

Social Sharing

For social media issues:

  • Expect some Facebook debugger errors (normal for platform sites)
  • Add featured images for Pinterest sharing
  • Follow platform-specific troubleshooting guides

For any unlisted errors, capture screenshots and document steps taken before contacting support.

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