When forms aren't working properly, follow these troubleshooting steps:

Step 1: Check Form Submission Issues

If visitors can't submit forms, verify these common error messages:

• "Invalid email address": Ask users to enter a properly formatted email ([email protected])
• "Communication error with storage services": Disconnect and reconnect storage options
• "Unknown error": This is typically a spam prevention measure; try again later

Step 2: Verify Storage Connection

Check if submissions are reaching your selected storage:

For Squarespace Lists:

• Verify subscribers in Lists and Segments panel
• Check if confirmation emails are pending

For Contact Panel:

• Ensure required email field is present
• Check Form submission Users list

For Mailchimp:

• Reconnect integration if submissions aren't appearing
• Check for spam flags

For Google Drive:

• Avoid special characters in form field titles
• Ensure spreadsheet column headers match form fields exactly
• Reset connection if issues persist

Step 3: Fix Email Notification Issues

If not receiving form notifications:

• Check spam/junk folders
• Whitelist [email protected]
• Verify storage connections are active

For storage connection errors:

1. Open form storage settings
2. Disconnect current integration
3. Reconnect to service
4. Test submission

Preventing Spam:

• Implement CAPTCHA
• Add required fields
• Set submission limits
• Monitor suspicious patterns

For Google Drive Authorization Issues:

1. Disconnect form from Google Drive
2. Remove Squarespace app permissions
3. Reconnect form to Google Drive
4. Reauthorize permissions

Note: Mobile app limitations exist for storage modifications on 7.0 sites - use desktop for full functionality.

These steps resolve most common form issues. For persistent problems, check your site's version and template compatibility.

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