Checkout abandonment recovery automatically sends reminder emails to customers who left items in their cart without completing their purchase. Sent 24 hours after abandonment, these emails can double the chances of purchase completion.

Eligibility Requirements:

• Customer must have entered their email in checkout
• At least one item in cart must be in stock
• Applies to regular products only (not subscriptions or memberships)
• Customer must not complete purchase before email send time

Email Features:

• Customizable subject line, message, header, and footer
• "Complete your order" button linking to cart
• Automatic opt-out option for customers
• No sensitive information stored or included

Setup Process:

1. Enable the Feature:

• Access Checkout settings
• Toggle on Checkout Abandonment Recovery

2. Customize Email Content:

• Modify message content to match brand voice
• Send test email to preview appearance
• Reset to defaults option available if needed

3. Monitor Performance:

• Track abandonment trends
• Measure recovery rates
• View customer journey funnel

Important Notes:

• Feature is disabled by default
• Works for both guest checkout and logged-in customers
• Customers must re-enter payment details when returning
• Can be disabled anytime through checkout settings

Analytics provide insights into cart abandonment patterns and email effectiveness, helping optimize recovery strategies.

For logged-in customers, the system automatically sends notifications for abandoned carts with in-stock items. For guest checkout, customers must provide their email address before abandonment for the system to work.

The feature respects customer privacy with a clear opt-out option at the bottom of every recovery email, which cannot be removed or modified.

Enable or disable the feature:

1. Navigate to Checkout panel
2. Find Checkout Abandonment Recovery toggle
3. Switch on/off as needed

Regular monitoring of analytics helps optimize recovery strategies and improve conversion rates.

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