Browser-Related Troubleshooting Steps:

• Update to the latest browser version
• Clear cache or use incognito mode
• Disable browser extensions
• Verify credit card functionality with bank
• Contact Stripe for payment verification issues

Common Error Messages and Solutions:

Payment Processing Issues:

• For Squarespace Payments: Verify account validation
• For Stripe: Check validation, update linking if needed
• For PayPal: Relink account

Domain Connection Problems:

• Check Orders panel for successful transactions
• Allow up to 72 hours for domain connections to process
• Verify proper domain setup

Payment Setup Issues:

1. Reconnect payment processors:
   • Open Payments panel
   • Select payment provider
   • Disconnect current connection
   • Reconnect account
   • Contact provider for additional support

Payment Declines:

• Customer not charged
• Verify payment details
• Attempt purchase again

Stock Issues:

• Products may sell out during processing
• No charge to customer
• Suggest returning for available items

Additional Troubleshooting:

"Checkout Closed" Message:

• Check payment processor connections
• Verify currency compatibility

Authentication Failures:

• Common for EEA customers
• Requires Strong Customer Authentication
• Wait for bank authorization popup

Country Selection Issues:

• Verify shipping rules for specific countries
• Update shipping options as needed

Digital Downloads:

• Links expire after 24 hours
• New links auto-generate on expired click
• Manually resend through Orders panel

Shopping Cart Issues:

• Verify product visibility
• Check Express Checkout settings
• Review Site Styles settings
• Confirm template compatibility

Test Mode:

• Disable test mode for real transactions

Cart Addition Problems:

• Verify product visibility
• Remove problematic custom code
• Enable browser cookies
• Check domain forwarding settings

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