Third-Party Domain Provider Support Guide

When connecting or transferring a domain to Squarespace, you may need help from your domain provider. Here's how to get the support you need.

Checking Domain Transfer Eligibility

Contact your provider to verify if your domain meets these requirements:

• TLD must be on Squarespace's accepted list
• Cannot be a premium domain
• 60 days must have passed since registration/transfer
• Domain must be active and unlocked
• Less than 9 years remaining on registration

Sample message: "I want to transfer my domain [domain name] to Squarespace. Is it eligible for transfer based on these requirements?"

Checking Associated Services

Before transferring, verify if any linked services (like email) will be affected: "Are there any services linked to my domain [domain name] that will stop working after transferring to Squarespace?"

Adding DNS Records

For domain connection, you'll need to add these records:

CNAME Records:

1. www → ext-cust.squarespace.com
2. [verification code] → verify.squarespace.com

A Records:

• @ → 198.185.159.144
• @ → 198.185.159.145
• @ → 198.49.23.144
• @ → 198.49.23.145

Troubleshooting Connection Issues

If your domain isn't connecting:

1. Take screenshots of Squarespace DNS settings
2. Ask provider to verify records match
3. Check for CAA record conflicts
4. Ensure SSL certificate generation isn't blocked

Email Campaign Verification

For Email Campaigns, add these records:

1. CNAME: squarespace_domainkey → [unique code]
2. TXT: @ → [verification code]
3. TXT: _DMARC → [DMARC code]

Transfer Issues

If transfer fails:

1. Confirm eligibility requirements
2. Verify domain is unlocked
3. Check admin contact information
4. Wait for provider to release domain
5. Contact provider for specific error details

Remember that most domain changes take 24-72 hours to fully propagate across the internet.

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