SSL Certificate Troubleshooting Guide: How to Fix Security Warnings
SSL certificates automatically protect all domains correctly linked to your Squarespace site. Here's how to troubleshoot SSL certificate errors and security warnings.
Common Error Messages
Your connection is not private/secure This browser warning appears when insecure content is detected. Wait 72 hours for new domains to complete SSL certificate generation before troubleshooting.
Key Troubleshooting Steps:
- Verify domain is set to "Secure" in SSL panel
- Check for mixed content on your site
- Confirm correct domain linking
- Review DNS records:
- Squarespace domains: Check default records
- Third-party domains: Verify DNS record setup
SSL Certificates Unavailable This message in the domain overview panel indicates certificate generation issues.
To Resolve:
- Wait 72 hours for new domain connections
- Check domain pointing:
- Squarespace domains: Verify unmodified default records
- Third-party domains: Review domain mapping and CAA records
Browser Compatibility
Ensure you're using a supported browser that trusts ISRG Root X1 certificates through Let's Encrypt.
After Resolution:
- Request Google Search Console to index your secure site
- Clear browser cache if warnings persist
- Use private browsing to confirm certificate functionality
Important Notes:
- New domains need 1-2 days for full connection
- Only Squarespace-pointing domains get free SSL protection
- DNSSEC is separate from SSL certification
- Third-party DNSSEC may conflict with SSL configuration
If issues persist after following these steps, consider:
- Transferring domain to Squarespace
- Disabling SSL if transfer isn't possible
- Contacting support for additional assistance