SSL Certificate Troubleshooting Guide: How to Fix Security Warnings

SSL Certificate Troubleshooting Guide: How to Fix Security Warnings

By Michael Chen

January 15, 2025 at 01:50 AM

SSL certificates automatically protect all domains correctly linked to your Squarespace site. Here's how to troubleshoot SSL certificate errors and security warnings.

Common Error Messages

Your connection is not private/secure This browser warning appears when insecure content is detected. Wait 72 hours for new domains to complete SSL certificate generation before troubleshooting.

Key Troubleshooting Steps:

  1. Verify domain is set to "Secure" in SSL panel
  2. Check for mixed content on your site
  3. Confirm correct domain linking
  4. Review DNS records:
    • Squarespace domains: Check default records
    • Third-party domains: Verify DNS record setup

SSL Certificates Unavailable This message in the domain overview panel indicates certificate generation issues.

To Resolve:

  1. Wait 72 hours for new domain connections
  2. Check domain pointing:
    • Squarespace domains: Verify unmodified default records
    • Third-party domains: Review domain mapping and CAA records

Browser Compatibility

Ensure you're using a supported browser that trusts ISRG Root X1 certificates through Let's Encrypt.

After Resolution:

  1. Request Google Search Console to index your secure site
  2. Clear browser cache if warnings persist
  3. Use private browsing to confirm certificate functionality

Important Notes:

  • New domains need 1-2 days for full connection
  • Only Squarespace-pointing domains get free SSL protection
  • DNSSEC is separate from SSL certification
  • Third-party DNSSEC may conflict with SSL configuration

If issues persist after following these steps, consider:

  • Transferring domain to Squarespace
  • Disabling SSL if transfer isn't possible
  • Contacting support for additional assistance

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