SSL Certificate Troubleshooting Guide: How to Fix Security Warnings and Certificate Errors

SSL Certificate Troubleshooting Guide: How to Fix Security Warnings and Certificate Errors

By Michael Chen

January 15, 2025 at 02:59 AM

SSL certificate errors and security warnings can occur for various reasons. Here's how to fix them:

Wait for New Domains

  • Allow 72 hours for new or recently connected domains to complete SSL certificate generation
  • During this time, security warnings are normal and temporary

Common Error Messages

  • "Your connection is not private"
  • "Your connection is not secure"
  • "SSL certificates not available"

Quick Fixes

  1. Verify your site is set to Secure in the SSL panel
  2. Check for mixed content on your site
  3. Confirm proper domain connection
  4. Review DNS records:
    • Squarespace domains: Verify default records are intact
    • Third-party domains: Ensure correct DNS record entry

Advanced Troubleshooting

  • Use a private browsing window to test SSL certificate
  • Ensure you're using a supported browser (check Let's Encrypt's "Platforms that trust ISRG Root X1" list)
  • Clear browser cache if warnings persist

For Third-Party Domains

  1. Verify mapping records
  2. Check for CAA registration restrictions with your provider
  3. Consider transferring to Squarespace if issues persist
  4. Alternatively, disable SSL if transfer isn't possible

After Fixing SSL Issues

  1. Update Google Search Console to index your site with the new SSL certificate
  2. Clear your browser cache
  3. Test your site in different browsers

Important Notes

  • SSL certificates are free for all domains correctly pointing to Squarespace
  • DNSSEC protection is automatic for Squarespace domains
  • Third-party DNSSEC may not always work with Squarespace SSL
  • For non-Squarespace websites, contact the specific site host for SSL support

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