SSL certificates protect your website by encrypting data between browsers and servers. Here's how to fix common SSL certificate errors and security warnings:

New Domain Setup (Wait Time)

• Allow up to 72 hours for new or recently connected domains to generate SSL certificates
• This waiting period is normal and required for proper certificate processing

Fixing "Your Connection is Not Private/Secure" Errors

1. Check Basic Requirements:

• Verify domain points correctly to Squarespace
• Ensure domain connection has been active for 72+ hours
• Confirm SSL panel shows domain as "Secure"

2. Verify Domain Settings:

• For Squarespace domains: Check original domain records
• For external domains: Verify DNS records match Squarespace requirements
• Ensure no mixed content exists on your site

3. Browser Compatibility:

• Use browsers listed on Let's Encrypt's "Platforms that Trust ISRG Root X1"
• Outdated or unsupported browsers may show security warnings

Resolving "SSL Certificates Unavailable" Message

1. For Squarespace Domains:

• Verify original records remain intact
• Wait full 72 hours for certificate generation

2. For External Domains:

• Check domain mapping records
• Verify no CAA record restrictions
• Consider transferring domain to Squarespace for better security

After Fixing SSL Issues:

• Request Google Search Console to index secure version
• Clear browser cache to remove lingering warnings
• Test site in private browsing window

Important Notes:

• DNSSEC is separate from SSL certification
• Only domains pointing to Squarespace receive free SSL certificates
• External domain SSL issues require contact with respective hosting providers

If problems persist after following these steps, contact Squarespace support for additional assistance.

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