If you're having trouble with forms or newsletter sign-ups, here's a comprehensive troubleshooting guide:

Form Submission Process Issues

Step 1: User Input Problems

Common error messages and solutions:

• Invalid email format: Ask users to enter email in [email protected] format
• Communication error: Reconnect storage services
• Unknown error: Usually indicates spam protection - wait before resubmitting

Step 2: Storage Service Issues

Squarespace Mailing List:

• Check if subscribers need to confirm their subscription
• Verify list selection in form settings

Contacts Panel:

• Ensure form has required email field
• Check form configuration

Mailchimp:

• Review Mailchimp connection settings
• Verify list synchronization

Google Drive:

• Avoid special characters in field labels (é, à, ô)
• Ensure spreadsheet column headers match form fields
• Use Latin alphabet characters when possible

Step 3: Email Notification Issues

Not receiving form submissions:

• Check spam/junk folders
• Whitelist [email protected]
• Add email filters if needed

Storage Connection Errors:

Google Drive fixes:

1. Open storage options
2. Disconnect current spreadsheet
3. Reconnect or create new spreadsheet

Mailchimp fixes:

• Reset connection
• Check for flagged addresses
• Review Mailchimp settings

Important Notes:

• Forms require storage selection to function
• Mobile app limitations exist for storage options
• Version 7.1 requires desktop for storage modifications
• Maximum email length: 256 characters
• Multiple rapid submissions may trigger spam protection

For spam prevention:

• Implement form validation
• Use CAPTCHA when available
• Monitor submission patterns
• Set up appropriate filters

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