When your website isn't loading, follow these troubleshooting steps to get back online quickly:

Check System Status

• Visit status.squarespace.com to check for system-wide issues
• Subscribe to SMS or email updates for service notifications
• If all systems are operational, proceed with further troubleshooting

Test Your Domain Access

1. Try accessing your site using the built-in .squarespace.com domain
2. If the built-in domain works, the issue is likely with your custom domain

For Third-Party Domains:

• Verify DNS settings are correct
• Check domain provider's status page for outages
• Allow up to 72 hours for recent domain connections
• Contact your domain provider if issues persist

For Squarespace Domains:

• Confirm Website Default Records are present in DNS settings
• Verify domain if recently registered or modified
• Check domain expiration status
• Reactivate if expired

Wrong Website Loading?

1. Sign in to your account
2. Click your profile picture/initials
3. View all websites grid
4. Locate correct website
5. Ensure domain is connected to intended site

Common Issues:

• Expired websites display "Website Expired"
• Domain verification required within 15 days
• Incorrect DNS settings
• Domain expiration
• Wrong website association

If your website still isn't loading after trying these steps, contact Squarespace support for assistance. For slow-loading websites, refer to the "My Website Loads Slowly" guide.

Remember to check your domain provider's status page for potential outages affecting connectivity to Squarespace. While we strive for 100% uptime, occasional outages may occur and are addressed promptly.

Related Articles

Previous Articles