Finding and Accessing Protected Digital Content: A Customer Guide

Finding and Accessing Protected Digital Content: A Customer Guide

By Michael Chen

February 7, 2025 at 05:23 AM

Visitors can browse digital products through paywalls or a dedicated Signup page that displays available packages, their descriptions, benefits, and pricing.

Hands on yoga mat

Hands on yoga mat

When visitors select a package, they must create a customer account or log in. New customers enter their name, email address, and create a password.

Login page with yoga design

Login page with yoga design

For paid products, customers proceed to payment using credit cards or PayPal. One-time fixed-price packages accept both payment methods, while subscription packages require credit cards.

Online meditation course

Online meditation course

After payment, customers can:

  • Access their purchased content through the Customer Account panel
  • Receive a welcome email confirmation
  • Get order confirmation emails for recurring subscriptions
  • Receive renewal notifications 15 days before renewal (if enabled)

Squarespace email address confirmation

Squarespace email address confirmation

In the Customer Account panel, members can view:

  • All accessible digital products
  • Subscription details
  • Package costs
  • Renewal frequency and dates
  • Payment history

To enable renewal notifications:

  1. Open Customer Notifications panel
  2. Select Subscription Orders > Subscription Renewal
  3. Enable Send to Subscribers option

Note: Subscriptions shorter than 11 weeks (weekly renewals) or 2 months (monthly renewals) don't receive renewal notifications.

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