Report phishing attempts and malware to Squarespace
Suspicious Email Identification & Security Guide
If you receive a suspicious email appearing to be from Squarespace, don't click any links, download attachments, or reply. Instead, forward the entire email (including header and subject line) to [email protected].
Common Signs of Phishing Scams:
- Requests for sensitive information (bank details, passwords, SSN)
- Urgent claims about account risk
- Unsolicited account verification links
- Misspelled email addresses (e.g., squareespace.com)
- Suspicious links not leading to www.squarespace.com
- Imitated Squarespace design
- HTML attachments
Important Security Notes:
- Squarespace never contacts customers through website form blocks
- Squarespace does not make phone calls to customers
- [email protected] and [email protected] only send form submissions from your website visitors
Official Squarespace Email Domains:
- @mail.squarespace.com
- @squarespace.com
- @squarespace.info
- @squarespacescheduling.com
- @acuityscheduling.com
- @unfold.com
Information Squarespace Will Never Request:
- Full credit card numbers
- Account passwords
Information Squarespace May Legitimately Request:
- Last four digits of your credit card
- Government-issued ID (for account verification)
- Bank details through secure portal (for Squarespace Payments only)
Protection Tips:
- Enable Google reCAPTCHA on your forms
- Verify email sender addresses carefully
- Check link URLs before clicking
- Report suspicious form submissions using the "Report Spam" button
- Forward suspicious emails to [email protected]
For suspected fraud via form submissions, look for warning messages at the top of emails and use the spam reporting features provided.
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