If your Squarespace site isn't loading, follow these troubleshooting steps to get it back online:

Quick Checks

• Visit status.squarespace.com to check for system-wide issues
• Subscribe to status updates via SMS or email for real-time notifications
• Try accessing your site using the default .squarespace.com domain

Domain Troubleshooting

For Third-Party Domains:

• Verify DNS settings are correct
• Check domain provider's status page
• Allow up to 72 hours for recent domain connections
• Contact your domain provider if issues persist

For Squarespace Domains:

• Confirm Website Defaults are present in DNS records
• Verify domain if recently registered
• Check domain hasn't expired
• Ensure domain verification was completed within 15 days

Site Access Issues

If Wrong Site Appears:

1. Log into your Squarespace account
2. Click your profile picture in Home menu
3. Review all sites in your account
4. Locate correct site using search or preview images
5. Transfer domain to correct site if needed

Expired Site Recovery

• Look for "Website expired" message
• Check payment method
• Enable automatic renewal
• Reactivate subscription

Still Having Problems?

1. Verify all DNS settings
2. Check domain connectivity
3. Ensure site subscription is active
4. Contact Squarespace support if issues persist

Remember: Always try accessing your site through both custom domain and .squarespace.com domain to isolate the problem source.

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