If your site is not displaying, follow these steps to identify and resolve common issues.

Check Status Page

1. Visit status.squarespace.com to check for system-wide issues
2. Subscribe to SMS or email updates for real-time notifications
3. If all services are operational, proceed with additional troubleshooting

Domain Connection Issues

For Custom Domains:

1. Try accessing your site using the default .squarespace.com domain
2. If the site loads with the default domain, the issue is domain-related

For External Domains (GoDaddy, 1&1, Hover, etc.):

• Verify DNS settings using domain connection guide
• Check domain provider's status page for outages
• Allow up to 72 hours for recent domain connections

For Squarespace Domains:

• Confirm presence of Default website settings in DNS records
• Verify domain within 15 days to avoid suspension
• Check domain expiration status

Site Expiration

If you see "The website has expired":

• Check payment method status
• Enable automatic renewal
• Reactivate expired site through billing settings

Wrong Site Loading

If incorrect site appears:

1. Log into your account
2. Access Main Menu
3. Click your profile picture/initials
4. Locate correct site in grid view
5. Search by site title or domain if needed
6. Click site preview to access

Slow Loading Issues

For performance problems, consult "My site is loading slowly" article.

Still Need Help?

Contact Squarespace support if issues persist after following these steps.

Note: Keep checking status.squarespace.com during outages for the latest updates and estimated resolution times.

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